RETURN POLICY

Return & Refund Policy

Last Updated: August 20, 2026

At Veolmora, customer satisfaction is our priority. We want every customer to have a smooth and reliable shopping experience.

If you are not completely satisfied with your purchase, please contact our customer support team. We will review your request and assist you according to the conditions outlined below.

1. Return Eligibility

Customers may request a return within 90 calendar days after receiving the product.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must include original packaging, accessories, and any included materials.

• Proof of purchase (order number or order confirmation) is required.

Items that are damaged due to improper use, missing parts, or returned without prior approval may not qualify for a refund.

2. How to Request a Return

Before sending any product back, please contact our customer support team.

Please include:

• Order number

• Customer name

• Email address used for the purchase

• Reason for the return

• Photos or videos if the item is damaged, defective, or incorrect

Email:

support@veolmora.com

Our support team will review your request and provide return instructions if your return is approved.

3. Return Address

Please do not send products back without receiving return instructions from our customer support team.

The registered business address below is not a return address:

Hangzhou Gangdu New Energy Technology Co., Ltd.

Registered Address:

No. 1050 Kang'an Road, Xingang Village, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

For approved returns, we will provide the appropriate return warehouse address and instructions based on your order details.

4. Return Shipping Costs

For returns caused by customer preference or change of mind:

• Customers may be responsible for return shipping costs.

For cases including:

• Incorrect item received

• Damaged product received

• Defective product caused by manufacturing issues

Veolmora will review the situation and provide an appropriate solution.

5. Damaged, Defective, or Incorrect Items

Please contact us within 7 days after delivery if you receive:

• A damaged item

• A defective product

• An incorrect product

Please provide:

• Order number

• Photos of the product

• Photos of the packaging if applicable

After review and confirmation, we may offer a replacement, refund, or another suitable solution.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund approval status.

If approved:

• Refunds will be issued to the original payment method.

• Processing time: 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to complete the transaction.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they enter the shipping process.

Once an order has been shipped, cancellation requests cannot be accepted and the order will need to follow the return process described above.